SHOPPING POLICY
At CottonSoul, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase through our website.
1.INFORMATION WE COLLECT
When you place an order or interact with our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information
- Information you provide when contacting customer support
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders.
- Process payments securely.
- Provide customer support.
- Manage returns, exchanges and refunds.
- Send order confirmations and shipping updates.
- Improve our website, products and customer experience.
- Send promotional communications, where permitted.
3.PAYMENT INFORMATION
Payments are processed through secure and authorised payment gateways, including Razorpay.
CottonSoul does not store your complete credit/debit card details or UPI PIN.
4 SHARING OF INFORMATION
We may share necessary customer information with trusted service providers such as:
- Courier and logistics partners for order delivery.
- Payment gateway providers for processing payments.
- Technology and website service providers who help us operate our website.
We do not sell or rent your personal information to third parties.
5.DATA SECURITY
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
6.COOKIES
Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better shopping experience.
You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7.MARKETING COMMUNICATIONS
With your consent or where permitted by applicable law, we may send promotional communications about CottonSoul products, offers and updates.
You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.
8.THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. CottonSoul is not responsible for the privacy practices or content of such third-party websites.
9.CHILDREN'S PRIVACY
Our website is not intended for children below the applicable legal age. We do not knowingly collect personal information from children.
10. CHANGES TO THIS PRIVACY POLICY
CottonSoul may update this Privacy Policy from time to time to reflect changes in our business, website or applicable laws.
Any updated version will be published on this page with the revised effective date.
7.MARKETING COMMUNICATIONS
With your consent or where permitted by applicable law, we may send promotional communications about CottonSoul products, offers and updates.
You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.
8.THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. CottonSoul is not responsible for the privacy practices or content of such third-party websites.
9.CHILDREN'S PRIVACY
Our website is not intended for children below the applicable legal age. We do not knowingly collect personal information from children.
10. CHANGES TO THIS PRIVACY POLICY
CottonSoul may update this Privacy Policy from time to time to reflect changes in our business, website or applicable laws.
Any updated version will be published on this page with the revised effective date.