COTTONSOUL – RETURN, REFUND & EXCHANGE POLICY
Please read our Return, Refund & Exchange Policy carefully before placing your order.
1. EXCHANGE POLICY
* Exchange requests must be raised within 3 calendar days from the date of delivery.
* Eligible products may be exchanged for a different size or style, subject to product availability.
* The product must be unused, unwashed and unworn, with all original tags, labels and packaging intact.
* Exchange is subject to product availability and approval after quality inspection.
* No monetary refund will be provided for exchanges.
* If the requested exchange product is unavailable, CottonSoul may issue a Credit Note/Store Credit, subject to the applicable terms of this policy.
2. RETURN & REFUND POLICY
CottonSoul does not offer returns or monetary refunds for change of mind, incorrect size selection, colour preference or personal preference.
Returns or refund requests will be considered only in the following cases:
* Wrong product delivered.
* Damaged product received.
* Manufacturing defect.
* Missing item(s) from the package.
For an approved claim involving a wrong, damaged or defective product, CottonSoul may provide:
* Free replacement, or
* Credit Note/Store Credit.
No monetary refund will be provided.
All such claims are subject to verification and quality inspection.
3. CREDIT NOTE
Where a Credit Note or Store Credit is issued:
* It will be valid for 90 days from the date of issue.
* It can be used towards a future purchase on the CottonSoul website.
* Credit Notes/Store Credits are non-transferable and cannot be exchanged for cash.
* Any difference in value, if applicable, will be governed by the terms communicated by CottonSoul at the time of issue.
* Once issued, a Credit Note/Store Credit cannot be converted into cash or a monetary refund.
- 4. CANCELLATION OF PREPAID ORDER
* Prepaid orders can be cancelled only before dispatch.
* In case of an eligible customer-initiated cancellation before dispatch, a Credit Note valid for 90 days will be issued.
* No monetary refund will be provided for customer-initiated cancellation of prepaid orders.
* Once an order has been dispatched, it cannot be cancelled.
CottonSoul reserves the right to cancel an order due to stock unavailability, pricing errors or suspected fraudulent activity. In such cases, CottonSoul may issue a Credit Note/Store Credit for the applicable amount paid by the customer, subject to the applicable terms of this policy.
5. MANDATORY UNBOXING VIDEO
For claims relating to:
* Damaged product
* Wrong product
* Missing item
an uninterrupted and unedited unboxing video may be required as proof.
The video should begin before opening the sealed package and continue until the product and its condition are completely visible.
Edited, paused, cut, fast-forwarded or incomplete videos may not be accepted as valid proof.
For manufacturing defects that may not be visible during unboxing, CottonSoul may request clear photographs, videos or other information to verify the claim.
CottonSoul may request additional photographs, videos or information where required to assess a claim.
6. NON-RETURNABLE / NON-EXCHANGEABLE PRODUCT
The following products are not eligible for return or exchange:
* Used, washed or worn products.
* Products without original tags, labels or packaging.
* Altered or modified products.
* Products damaged due to customer misuse or improper care.
* Products purchased from the Clearance Sale.
* Products specifically marked “No Return / No Exchange” on the product page.
* Handloom & Artisan Sarees – No Return / No Exchange.
* Ready-to-Wear Sarees – No Return / No Exchange.
* Pre-stitched / Pick-Fall Sarees – No Return / No Exchange.
* Blouses – No Return / No Exchange.
* Sale or promotional products marked as non-returnable/non-exchangeable, unless received damaged, defective or incorrect.
Important: Any product-specific return or exchange restriction displayed on the product page at the time of purchase will apply to that product.
7. INSPECTION & APPROVAL
All products received for exchange or an approved claim will undergo a quality inspection.
The product must reach CottonSoul in its original condition, with all original tags, labels and packaging intact.
CottonSoul reserves the right to approve or reject a claim after verification and inspection if the product does not meet the eligibility requirements of this policy.
8. REFUND TIMELINE
Where a Credit Note/Store Credit is approved under this policy, it will be issued within 7–10 business days after successful quality inspection and approval.
The Credit Note/Store Credit will be issued to the customer for use towards a future purchase on the CottonSoul website, subject to the terms of this policy.
No monetary refund will be provided.
9. SHIPPING & EXCHANGE CHARGES
For approved claims involving a wrong, damaged or defective product, CottonSoul will bear the applicable replacement shipping charges.
For products that are not eligible for return or exchange under this policy, any shipping or handling charges incurred will not be refundable.
For customer-requested exchanges, no monetary refund will be provided.
10. CONTACT US
For any return, exchange or refund-related request, please contact us within 3 calendar days of delivery:
Email: support@cottonsoulclothing.com
Phone/WhatsApp: +91 8779050679
Please include your:
* Order ID
* Clear photographs/videos of the product
* Unboxing video, where applicable
* Brief description of the issue
when contacting us.
11. GENERAL TERMS
CottonSoul reserves the right to modify, update, amend or discontinue this Return, Refund & Exchange Policy at any time without prior notice.
Any changes will be effective once published on the CottonSoul website.
All Rights Reserved to CottonSoul Pvt. Ltd.