COTTONSOUL – RETURN, REFUND & EXCHANGE POLICY

Please read our Return, Refund & Exchange Policy carefully before placing your order.

1. EXCHANGE POLICY

• Exchange requests must be raised within 3 calendar days from the date of delivery.
• Customers may exchange the product for a different style, subject to availability.
• The product must be unused, unwashed and unworn, with all original tags, labels and packaging intact.
• Exchange is subject to product availability.
• Monetary refunds will not be provided for exchanges.
•  If the requested exchange product is unavailable, CottonSoul may issue a Credit Note, subject to the applicable terms of this policy.

2. RETURN & REFUND POLICY

CottonSoul does not offer returns or monetary refunds for products purchased due to change of mind, incorrect size selection, colour preference or personal preference.

Returns/refunds will be considered only in the following cases:

•  Wrong product delivered.
•  Damaged product received.
•  Manufacturing defect.
•  Missing item(s) from the package.

For an approved claim involving a wrong, damaged or defective product, CottonSoul may provide:

• Free replacement, or
•  Credit Note, or
•  Refund to the original payment method, where applicable.

All such claims are subject to verification and quality inspection.

3. CREDIT NOTE

Where a Credit Note is issued:

•  The Credit Note will be valid for 90 days from the date of issue.
•  It can be used towards a future purchase on the CottonSoul website.
•  Credit Notes are non-transferable and cannot be exchanged for cash.
•  Any difference in value, if applicable, will be governed by the terms communicated by CottonSoul at the time of issue.

4. CANCELLATION OF PREPAID ORDERS

• Prepaid orders can be cancelled only before dispatch.
•  In case of an eligible cancellation of a prepaid order, a Credit Note valid for 90 days will be issued.
•  Monetary refund will not be provided for customer-initiated cancellation of prepaid orders.
•  Once an order has been dispatched, it cannot be cancelled.

CottonSoul reserves the right to cancel an order due to stock unavailability, pricing errors or suspected fraudulent activity. In such cases, the applicable amount paid by the customer will be refunded to the original payment method.

5. MANDATORY UNBOXING VIDEO

For claims relating to:

• Damage
•  Manufacturing defect
•  Wrong product
•  Missing item
•  Return
•  Exchange
•  Refund

an uninterrupted and unedited unboxing video is mandatory.

The video must begin before opening the sealed package and continue until the product and its condition are completely visible.

Edited, paused, cut, fast-forwarded or incomplete videos may not be accepted as valid proof.

CottonSoul may request additional photographs or information to verify a claim.

6. NON-RETURNABLE / NON-EXCHANGEABLE PRODUCTS

The following products are not eligible for return or exchange:

•  Used, washed or worn products.
• Products without original tags or packaging.
•  Altered or modified products.
•  Products damaged due to customer misuse.
•  All items purchased from the Clearance Sale section.
•  Sale or promotional products, unless the product is received damaged, defective or incorrect.

7. INSPECTION & APPROVAL

All products received for exchange or an approved claim will undergo a quality inspection.

The product must reach CottonSoul in its original condition, with tags and packaging intact.

CottonSoul reserves the right to approve or reject a claim after verification and inspection.

8. REFUND TIMELINE

Where a monetary refund is approved under this policy, it will be processed within 7–10 business days after successful quality inspection.

The time taken for the amount to reflect in the customer’s account may vary depending on the payment provider or bank.

9. SHIPPING & EXCHANGE CHARGES

For approved claims involving a wrong, damaged or defective product, CottonSoul will bear the applicable replacement shipping charges.

For customer-requested exchanges due to style or preference, applicable shipping or handling charges, if any, may be deducted or charged separately.

10. CONTACT US

For any return, exchange or refund-related request, please contact us within 3 calendar days of delivery:

Email: support@cottonsoulclothing.com
Phone/WhatsApp: +91-XXXXXXXXXX

Please include your Order ID, photographs/video of the product and a brief description of the issue when contacting us.